Part-1
Questions 1-10
Listen From Here
Complete the form below.
Write ONE WORD AND/OR A NUMBER for
each answer.
Customer Satisfaction Survey
Customer details
Name:
Sophie Bird
Occupation: 1
Reason for travel today: 2
Journey information
Name of station returning
to: 3
Type of ticket purchased:
Standard 4 ticket
Cost of ticket: £5
When ticket was
purchased: Yesterday
Where ticket was
bought: 6
Satisfaction with journey
Most satisfied
with: the wifi
Least satisfied with: the 7 this
morning.
Satisfaction with station facilities
Most satisfied with: how
much 8 was
provided
Least satisfied with: lack of seats,
particularly on the 9
Neither satisfied nor dissatisfied
with: the 10 available.
Part-2
Questions 11-16
Listen From Here
Label the map below.
Write the correct letter, A-H,
next to Questions
11 café
12 toilets
13 formal
gardens
14 outdoor
gym
15 skateboard
ramp
16 wild
flowers
Questions 17-18
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Choose TWO letters, A-E.
17 18 What
does the speakers say about the adventure playground?
AChildren
must be supervised.
BIt
costs more in winter.
CSome
activities are only for younger children.
DNo
payment is required.
EIt
was recently expanded.
Questions 19-20
Choose TWO letters, A-E.
19 20 What
does the speaker say about the glass houses?
AThey
are closed at weekends.
BVolunteers
are needed to work there.
CThey
were badly damaged by fire.
DMore
money is needed to repair some of the glass.
EVisitors
can see palm trees from tropical regions.
Part-3
Questions 21-24
Listen From Here
Choose the correct letter, A, B or C.
Presentation about refrigeration
21 What did
Annie discover from reading about icehouses?
Awhy
they were first created
Bhow
the ice was kept frozen
Cwhere
they were located
22 What point
does Annie make about refrigeration in ancient Rome?
AIt
became a commercial business.
BIt
used snow from nearby.
CIt
took a long time to become popular.
23 In
connection with modern refrigerator, both Annie and Jack are worried about
Athe
complexity of the technology.
Bthe
fact that some are disposed of irresponsibly.
Cthe
large number that quickly break down.
24 What do
Jack and Annie agree regarding domestic fridges?
AThey
are generally good value for money.
BThere
are plenty of useful variations.
CThey
are more useful than other domestic appliances.
Questions 25-30
Listen From Here
Who is going to do research into each topic?
Write the correct letter, A, B or C,
next to Questions.
People
A
Annie
B
Jack
C
both Annie and Jack
Topics
25 the goods
that are refrigerated
26 the
effects on health
27 the impact
on food producers
28 the impact
on cities
29 refrigerated
transport
30 domestic
fridges
Part-4
Questions 31-40
Complete the notes below.
Write ONE WORD ONLY for each
answer.
How the Industrial Revolution affected
life in Britain
19th century
- For
the first time, people’s possessions were used to measure Britain’s 31 .
- Developments
in production of goods and in 32 greatly
changed lives.
MAIN AREAS OF CHANGE
Manufacturing
- The
Industrial Revolution would not have happened without the new types
of 33 that
were used then.
- The
leading industry was 34 (its
products became widely available).
- New 35 made
factories necessary and so more people moved into towns.
Transport
- The
railways took the place of canals.
- Because
of the new transport:
– greater access to 36 Made
people more aware of what they could buy in shops.
– when shopping, people were not limited to
buying 37 goods.
Retailing
- The
first department stores were opened.
- The
displays of goods were more visible:
– inside stores because of better 38 .
– outside stores, because 39 were
bigger.
- 40 that
was persuasive became much more common.
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